Q:  How often do my carpets need cleaning?

Once a year is the standard, but it depends of the amount of people living in your home and a few other variables. We have the official EPA carpet cleaning schedule on our web site.

Q:  What is the best method to clean my carpets?

There are many different carpet cleaning methods and some are better than others. Dry-cleaning or steam cleaning and within steam cleaning there is portable and truck mount machines. Dry cleaning does dry much faster than steam cleaning, however carpet manufacturers strongly recommend steam cleaning because it has full extraction unlike dry cleaning. Pro-Tech uses only the most powerful truck mounted carpet cleaning equipment to ensure the most in-depth, deep penetrating carpet cleaning available.

Q:  Will all stains come out of my carpet?

Most every stain will come out during the cleaning process. Some of the more difficult stains may require some specialist treatment to deal with them. Success at removing these difficult types of stains can be diminished by home remedies that have been applied before our technician arrives. The technicians at Pro-Tech will know the makeup of the carpet or fabric material and if the stain can be identified the outcome may be successful. If the outcome is not successful your money for the stain removal will be refunded no questions asked.

Q: Does Pro-Tech use chemicals for carpet cleaning?

Every carpet cleaning system uses some form of chemicals. Water is the basis of almost all carpet cleaning solutions. An experienced cleaning tech will be using safe chemicals and will rinse the items to make sure that no chemical residues remain within the fibers of your carpeting. This is another reason why Pro-Tech uses only deep penetrating, truck mounted, steam cleaning equipment - "FULL EXTRACTION".

Q: Someone in my house has and allergy. Will the cleaning solvents be a problem?

Cleaning methods depend mainly on water-based chemicals but the technician should be aware of the allergy. Additional steps will be taken to make sure that the allergy sufferer will not have contact with the solvents. Another reason Pro-Tech uses only full extraction, truck mounted, steam cleaning equipment.

Q. Will my carpet experience any shrinking?

No, the manufactures have addressed this problem of the past - it is no longer an issue. At Pro-Tech we do a full inspection step to discuss any and all issues before we start cleaning. A common issue is the tacking strips are not secure and needing proper anchoring. Sometimes this can create the illusion of shrinking because when your carpeting was first installed it was stretched into place and held there by the tacking strips. When this "connection" to the tacking strip fails the carpet relaxes back to its pre-stretched form.

Q. I have black lines all around the edge of my carpet - will they come out?

This is called filtration dirt and in most cases the answer is yes but it depends on the severity. Even in the worst cases you will see a vast improvement but the source of the problem needs to be addressed to prevent further filtration dirt from accumulating. Ask our technician about steps to address this problem.

Q. Does Pro-Tech clean handmade and Oriental Rugs?

Yes, our Scottsdale carpet cleaning expert's love working on exquisite, handcrafted rugs. We have the best and latest rug cleaning equipment at our disposal to provide a safe and professional cleaning.

Q. What can I expect from Pro-Tech if my rugs or carpeting gets damaged?

You would be the first however, in this unlikely event this did happen, Pro-Tech is a fully insured company. Your issue would be corrected to your complete satisfaction immediately. Pro-Tech also prides itself on having outstanding reviews from our customers. Pro-Tech has been voted "best carpet cleaning Scottsdale Arizona".

Q. Does Pro-Tech provide mold removal services?

Yes, Pro-Tech provides mold remediation services to Scottsdale and throughout greater Phoenix.

Q. What exactly is tile cleaning?

Tile and grout flooring has become very popular over the past years. Many people are under the impression that these floors are maintenance free and require only typical mopping - This is not the case. In most cases it's not the tile that requires professional cleaning but the grout.

Q. I can't get my grout clean - why is it so difficult?

Grout is a combination of cement, water and aggregates. It is installed between the tiles. Grout is a porous substance which allows dirt and other microscopic organisms to become embedded deep below the surface where mopping simply cannot reach. This dirt and microscopic organisms continually build up over years lodging themselves in the pores leaving the grout looking dirty and unhealthy. It is these embedded particles that you cannot remove with typical cleaning remedies. Pro-Tech uses industrial strength, 220-degree, high pressure, full extraction, truck-mounted steam to remove even the deepest embedded particles. Our Scottsdale tile cleaning experts go way beyond mopping for that deep down cleaning that brings your tile and grout back to it's original beauty.

Q. Now that my grout cleaning is done should I have a sealer applied to keep it looking great and make it easier to clean?

Absolutely! It's vital to keeping a clean and healthy floor. Sealing fills all those problematic grout pores and prevents future corruption of the beauty of your tile floor. You will want to apply an approved grout sealant as soon as possible to prevent encasing any new dirt and germs in the grout. Ask your Scottsdale grout cleaning technician about this important prevention service.

Q. How many coats of sealant does my grout need?

Only one, a second coating will not penetrate through the first coat.

Q. How long will it take for the sealer to dry?

In about 2-3 hours you can walk on it but keep the grout dry for a minimum of 7 days for complete curing of the sealant, also avoid harsh scrubbing of the grout for 3 weeks.

Q. What is an enhancer sealant?

Enhancers are designed to give floors a richer and deeper look. However, we have seen enhancer sealers damage floors more often than not, thus, we do not recommend them. Through our full extraction, deep cleaning process, we are able to achieve a richer, deeper looking floor naturally. A properly cleaned and sealed tile floor will bring out the natural colors of the floor.


Q. Can I get just my upholstery cleaned by Pro-Tech?

Yes, as a matter of fact Pro-Tech has been voted best upholstery cleaning Scottsdale.

Q. Will cleaning my upholstery change the color of my fabric?

No, in fact we pre-test and use neutral cleaning solutions on delicate fabrics.

Q. Can Pro-Tech apply upholstery protection like Scotch Guard or DuPont?

Yes, we highly recommend it. In many cases upholstery get more wear and tear than carpeting; it's a wise investment.

Q. Can Pro-Tech get all upholstery stains out?

About 90% of the time the answer is yes. We carry a wide variety of specialty cleaning solvents to address even the most stubborn stains. Urine and coffee stains are what our acid spotters are for and enzymes are used for food and juice stains. If your upholstery gets stained try blotting it with water and a clean white cloth, common household cleaners could make it worse and irremovable.

Q. How long will it take for my upholstery to dry?

 Pro-Tech uses superior truck-mounted equipment with unrivaled vacuum power to remove most of the water during the cleaning process. After the cleaning, high speed air movers are used to speed up the drying time. Our cleaning process and professional equipment allows us to achieve drying times of between 1-3 hours, but this depends on the type of fabric and its level of soiling.

Q. Can I put my furniture cushion covers in the washing machine?

This is a big mistake that we see all too often. The zippers on your cushions are for installation of the inner foam cushioning material, not washing.

Does Pro-Tech clean mattresses?

Yes, and we recommend you do get your mattress cleaned. Mattresses are used on a regular basis and despite the amount of time we spend on them; most of us overlook the mattress as part of our cleaning regimen. The average mattress contains well over 2 million dust mites, which are a common allergen, not to mention the millions of bacteria, viruses, fungi, and molds that can also be found where you sleep. Dirty mattresses can also aggravate bronchitis, sinusitis, rhinitis, dramatis, and other skin disorders and allergic reactions. Having your mattress cleaned can improve your health, stop morning sneezing and decrease allergy flare-ups.

Q. Can Pro-Tech clean leather upholstery?

Sorry, we do not offer this service at this time.

Q. What can I do to minimize the damage to my home once I realize a flood is occurring?

First and foremost shut the main water supply valve to the home off. Next, turn off the electricity to avoid electrocution and call the water removal pro's at Pro-Tech. We advise lifting the curtains off the floor, removing any keepsakes from under the beds and getting as much as possible up and off the wet carpeting or floor. Move items to a dry place and start clearing off tabletops and such until the room is clear. Our emergency flood clean-up experts will take over upon arrival.

Q. Can our carpet and pad be salvaged after a flood?

Time is of the essence in these situations; the faster the water cleanup process begins the greater the chances of saving the carpet and padding. If the water was clear the chances of rescue also increase however if sewage has flooded your home both will have to be removed and discarded for health and sanitation reasons. Our Scottsdale water removal experts have a remarkably high success rate because we have the industries best equipment to address such incidents. Our Scottsdale water extraction pro's also have a very fast response time, 24 hours a day - 7 days a week, which greatly improves our success rate.
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Q. Does Pro-Tech service my area?

Pro-Tech services Scottsdale and all of greater Phoenix.